Frequently Asked Questions
Frequently Asked Questions
About MOYU
What are MOYU’s plans for the future?
About MOYU
What does MOYU mean?
About MOYU
What is MOYU’s mission?
About MOYU
Where is MOYU located?
About MOYU
Who is on your team?
Stone Paper
How is stone paper produced?
Stone Paper
Is stone paper eco-friendly?
Stone Paper
What is stone paper?
Stone Paper
Why is stone paper better than tree-pulp paper?
How to MOYU
Can I recycle my MOYU notebook when it wears out?
How to MOYU
Can I use regular pens to write in my MOYU notebook?
How to MOYU
How do I wipe the ink off my notebook?
How to MOYU
How does MOYU work?
How to MOYU
How long will my MOYU notebook last?
How to MOYU
What types of pages does the notebook have?
Orders & Delivery
Can I order MOYUs outside of the European Union?
Orders & Delivery
Do I get a pen and cloth with my MOYU notebook?
Orders & Delivery
How long will it take for my order to arrive?
Orders & Delivery
To which countries do you deliver?
Orders & Delivery
What are the shipping costs?
Cancellations & Returns
Can I return my MOYU product?
Cancellations & Returns
What does it cost to return my MOYU product?
Cancellations & Returns
How long will it take to receive my refund?
MOYU for Businesses
Can I personalize MOYU notebooks for my business?
MOYU for Businesses
Do you offer a notebook covers design service?
MOYU for Businesses
Do you offer other sustainable office supplies besides the notebooks?
MOYU for Businesses
Do you offer personalized Christmas packages for businesses?
MOYU for Businesses
What are the steps to personalize a business notebook?
MOYU for Businesses
Is it possible to get a sample notebook before placing an order?
MOYU for Businesses
Who do I contact to talk about Paperless Office options?
MOYU for Resellers
Are there any requirements to qualify as a MOYU reseller?
MOYU for Resellers
Do you provide Point of Sales material?
MOYU for Resellers
Is it possible to order product samples before placing an order?
MOYU for Resellers
Where can I request prices for resellers?
Collaborations
Do you collaborate with impact driven organizations?
Collaborations
Do you offer materials to teach about deforestation in schools?
Collaborations
I would love to promote MOYU, do you have a media kit?
Collaborations
Is it possible to work with you to produce my own notebook collection?
Collaborations
Where do I sign up to become a MOYU brand ambassador?
Other
How do I use my discount code?
Other
How do I use my gift card?
Other
What is the company’s Privacy Policy?
Still have some questions?
If your question is not listed in our FAQ. Feel free to send us a message and we will swing back to you as soon as possible.
Take a look at our notebook collections
Explore our impact editions
We work with organizations that support initiatives which align with our values. MOYU 💚 good causes!
Dennis Storm Edition
Eco-friendly stone paper notebooks, agendas, and workbooks for a minimalistic lifestyle.
Explore collectionRecycled Plastic Edition
Upcycled old fashion train schedules turned into sturdy, one-of-a-kind notebook covers.
Explore collectionSocial Justice Edition
Erasable stone paper notebooks designed to raise awareness on social justice issues going on in the world.
Explore collection