We aren't yet shipping outside of the EU. BUT you can check on Amazon or other e-commerce platforms to see if they have MOYU notebooks in stock.
Delivery timelines
Within the Netherlands
Ordered before 16:00 ā We ship your order the same day. You will receive it within one working day.
Ordered after 16:00 ā We ship your package the next working day. You can expect it within two working days.
Outside the Netherlands
It depends ā You can expect your order to arrive within five working days. However, sometimes it takes a bit longer. We do everything we can to deliver your order as quickly as possible.
Do you have any questions about your order? Send us an email at hello@moyu.rocks. We will get back to you as soon as possible.
Returns
Our Return Policies
We can only think of two reasons why you would send your MOYU back. One, you don't like the product, or two, the product arrived damaged. Either one rarely happens, but you might be one of the exceptions.
Damaged product returns
Let's say your product arrives damaged. Then it goes without saying you can send it right back, and we will send you a brand new notebook free of charge.
Not happy returns
Is your product not what you expected, or do you want a different color or design? Then you can return your order within 30 days of the purchase date, and we'll swap it for free. In this case, you pay for the shipping costs. The price is the same as the shipping fee.
Important exception: Custom notebooks
Please note that custom-made notebooks are created just for you and therefore cannot be returned or exchanged. We take great care in crafting your personalized notebook, and we hope it meets your expectations!
See how MOYU works
It's no rock science. There are just 3 rules MOYU owners need to live by.
Write all you want, but use a MOYU pen
Regular pens use regular ink, which lack the erasability super power.
Can I really use my stone paper notebook 500 times? What is stone paper? Is stone paper sustainable? Here are the answers to the most popular questions.
Yes, thatās what we do. We love to design and produce personalized notebooks for businesses. You can send us your cover design for review. Then, depending on the type of cover, we could have it produced within 5-8 working days. But, if itās an urgent order we could produce the notebooks within 3 working days for an extra fee. Delivery takes between 1-3 working days, depending where you are in the world. Are you interested in placing an order for personalized notebooks? Request a quote.
Do you offer a notebook covers design service?
Yes, our in-house designers can work with you to design a notebook cover for a fixed fee of ā¬150. We will send you a first version of a cover design, and based on your feedback, we will create the final notebook cover design. When you confirm your order, we will start printing your notebooks. Would you like to experience the magic of writing on stone paper before you order? We completely understand. Request a sample notebook.
Do you offer other sustainable office supplies besides the notebooks?
Yes, we are always looking to introduce new sustainable office supplies solutions into the office space. Flip charts, notecards, desk placemats, you name it. Take a look at our MOYU office supplies.
Do you offer personalized Christmas packages for businesses?
Yes, we love to be part of the Christmas spirit! We can create a special Christmas box with personalized MOYU notebooks. And, if you like, we can also fill up the Christmas box with more sustainable goodies from some of the organizations we collaborate with. Want to design your Christmas box? Contact us.
What are the steps to personalize a business notebook?
You can either send an email to partners@moyu.rocks or reach out to one of our country account managers. We will send an email with our full product portfolio, including volume discounts for business orders and instructions on how to submit your cover designs. Once we confirm your cover design, we can produce your notebooks within 5-8 working days. Want to get started? Request a quote.
Is it possible to get a sample notebook before placing an order?
We figured you might need some extra rock-solid proof. After all, writing is believing, right? We just happen to have a sample right here with your name all over it. Just say the word. Request a sample.
Who do I contact to talk about Paperless Office options?
Paul Sintnicolaas is your guy for talks about moving towards a paperless office. You can find his contact details here.
Take a look at ourĀ notebook collections
We harness the magic of stone paper to forge reusable notebooks that will last you through the ages. The ideal tool to stand up against paper waste & deforestation.
Erasable Notebooks
Back to Stone Collection
Our signature cover wipe revealing beautiful stone patterns.
